Prevention is better than cure. It’s an age-old saying, yet one we often neglect. We tend to focus more on curing than preventing.

A Roadwork Example: The Cost of Not Thinking Upstream

In May, a neighboring municipality started roadworks: new pavement and bike lanes over just one kilometer. Traffi...

When introducing new software, give people a fantastic experience first, and then ask for their effort (like creating a profile, entering data, or adopting a new mindset or behavior). By reversing the "no pain, no gain" mantra to "no gain, no pain," you prioritize creating positive experiences befor...