Rolling out a new IT system isn’t the finish line, it’s the starting point. Too often, companies invest millions in new software, complete the technical implementation, and call it a success. Fast-forward a year, and what happens? Low usage, frustrated employees, workarounds, and eventually… a quiet...

It all started with a wicked problem. These are unstructured issues without a clear solution due to insufficient knowledge, the involvement of multiple stakeholders, and interconnections with other challenges. When smartphones and 4G became widespread in 2014, people suddenly had constant internet a...